The difference maker for me in deciding to hire Jason was his approach to the transaction. First, he was extremely responsive to my initial post on Thumbtack requesting a quote. Second, he made it a point to come out the same day to meet me face to face and look at the job BEFORE quoting anything. I was impressed by how punctual he was for this visit. After explaining his approach to pest control and his philosophy of focusing on satisfying the customer, he thoroughly inspected our home inside and out for possible entry points and signs of rodent activity. Then he listened to our wants and needs and explained various possible solutions to our rodent problem. He took into account that we have two dogs and are often visited by our grandchildren in recommending various feeding stations and traps and how/where he would place them. It was not until we had a complete picture of what he would do that he presented his quote. His pricing is reasonable for the value we are expecting (ultimately the proof of value will be in the results). But more importantly is that he did not pressure us into any particular plan. Instead he proposed options, explained a maintenance plan, and allowed us to decide. The day of the job, which by the way could have been the very next day, he arrived about 15 minutes early after notifying me ahead of time that he was on his way. He once again explained what he was going to do and completed the work in about an hour and a half. It entailed placing a dozen feeding stations indoors and outdoors plus several snap traps. He plugged and sealed three exterior entry points. All of this in sub-freezing weather. Once done he showed me where he placed the stations and traps. He willingly changed the placement of a couple of snap traps and replaced a couple of feeding stations with lockable feeding stations for added precaution against grandchild curiosity. In a nutshell, I was very impressed with Jason’s professionalism, his customer focus, and his entire approach to the job. As a result he gained my trust and confidence and I look forward to a continuing work relationship throughout the next year as he executes on our quarterly maintenance plan. If I could have selected all five options on this survey I would have, but unfortunately it limits you to three. Definitely this was a 5-star beginning to what I hope and trust will result in a resolved rodent problem.
Reviewed via Thumbtack